Shipping & Returns Policy

Last updated: March 2024

1. Shipping Information

Processing Time

Orders are typically processed and shipped within 2-3 business days. Processing time may be longer during peak seasons or promotional periods.

Shipping Methods and Costs

Shipping Method	Delivery Time	Cost
Standard Delivery (UK)	3-5 business days	£3.99
Express Delivery (UK)	1-2 business days	£6.99
International Standard	5-10 business days	£9.99

International Shipping

We ship to most countries worldwide. Please note:

• International orders may be subject to customs duties and taxes
• Delivery times may vary depending on the destination country
• Customers are responsible for any additional customs fees

2. Returns Policy

Eligibility for Returns

You may return unopened items within 14 days of delivery for a full refund. To be eligible for a return:

• Items must be in their original condition
• Items must be in their original packaging
• Items must not be damaged or used
• Proof of purchase must be provided

Return Process

To initiate a return:

1. Contact our customer service team at returns@juegovibes.co.uk
2. Provide your order number and reason for return
3. We will provide you with a return authorization number
4. Package the item securely and include the return authorization number
5. Ship the item back to us using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged item).

Refund Process

Once we receive your return:

• We will inspect the returned item
• If approved, your refund will be processed within 14 days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when your refund is processed

3. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at support@juegovibes.co.uk
• Provide photos of the damage or defect
• We will arrange for a replacement or refund
• We will cover the return shipping costs for damaged or defective items

4. Contact Us

If you have any questions about our shipping or returns policy, please contact us at:

JuegoVibes
1 Devonshire St, Carlisle CA3 8LG, United Kingdom
Phone: +44 1228 551 234
Email: support@juegovibes.co.uk